Our Approach

Our area of expertise is in contact center technology. In our discovery phase we follow time proven technology assessment methodology.

Listen, Understand and Solve. We are proud of our matured and unique ability to quickly understand customer’s requirements and unambiguously propose the right technological solution.

We are vendor agnostic. The client’s requirement will guide us to the right solution.

Current and former clients will speak for us.

Our services include

  • Deliver a contact center architectural blue print
    • Analysis and delivery of capacity planning.
    • VoIP centric contact center design and deployment.
    • MPLS, SIP, H.323 service acquisition and enablement.
    • Perform a reliable end-to-end stress and capacity test.
    • Design and delivery of large TDM to VoIP migration initiatives.
    • Current state assessment and Future state recommendation.
  • Contact center technology acquisition & deployment
    • New call center technology design and deployment.
    • On-shore, Near-shore, Off-shore call center deployment.
    • Call center vendor selection and recommendation process.
    • Creating RFP, reviewing responses, and provide vendor agnostic recommendation.
  • Contact Center – Operational Methods and Maintenance Procedures
    • Design and Introduce Operational Methods and Procedures
    • Data Analytics, Dashboard and Performance Matrix definition.
    • Identify and Build Key Performance Indicators (KPI) and Service Level Agreements (SLA)
    • Design and present meaningful data visualization with actionable reporting.
    • Deploy and configure AI based Workforce Management technology.